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Field Service Engineer

Posted: 09/20/11   |   Department: Engineering   |   Location: Various US Locations

Description:
Medical Imaging Solutions (MIS) is the premier provider of medical imaging systems and services in North America. Our knowledge and experience with medical imaging equipment is unparalleled; the expertise of our engineers and the professionalism of our service is the differentiating factor. It's an attitude that has allowed us to become the leading supplier in this industry . . . rapidly growing our client base as well as our portfolio of service offerings.

All applicants must have “hands on” experience servicing MRI & CT’s. All other resumes will be discarded.

MRI/CT Field Service Engineer

Locations:
Woodstock, GA (FSE – Phillips)
Riverside, CA (FSE – Toshiba)
Ft. Lauderdale, FL (FSE – Phillips/Siemens)
Nashville, TN (FSE – GE)
Charleston, SC (FSE – GE)
El Paso, TX (FSE – GE/Siemens)
Phoenix, AZ (Senior FSE – Toshiba)
Various US Locations (Senior FSE – All brands)

Job Type: Direct Hire

Posted On: 9/20/11

POSITION SUMMARY:
Taking sole responsibility and ownership for their assigned site, the FSE will maintain an exceptional, open working relationship with every customer ensuring their needs and expectations are superbly met. Consistent customer satisfaction is key by following up with phone calls to ensure satisfactory work performance and operation. The FSE will be able to recognize both minor and major problems and take appropriate measures to remedy these issues immediately. The FSE will thoroughly know their customers needs as well as any other sites the customer may own or operate. The FSE will take every opportunity to provide our exceptional services to every customer to the fullest extent possible.
ESSENTIAL DUTIES AND JOB RESPONSIBILITIES:
Specific duties and responsibilities will include, but not be limited to:
1. Ability to service multiple CT and MRI systems of various makes, models and manufacturers, while demonstrating working knowledge of the theory and operation of CT and MRI systems.
2. By gathering necessary data including image quality, patient criteria, protocols, and operators assessment, a system diagnosis will be applied.
3. Ability to understand and maintain the working knowledge of CT and MRI exams and performance, demonstrating the ability to analyze satisfactory outcomes.
4. Ability to logically troubleshoot and document imaging systems, using the most effective, minimal resources to return the imaging system to it’s appropriate diagnostic state.
5. Apply a working knowledge of electronics by concisely identifying defective components and circuit boards used in our service base.
6. Ability to repair circuits and circuit boards consistent with best practices established in field service repair.
7. Ability to identify operational system software problems with a demonstrated capability of diagnosing problems quickly and attaining necessary, available software for their locations. FSE completes data back-up having proper resources to recover lost data as needed.

QUALIFICATIONS/REQUIREMENTS:
• A BS in Electrical Engineering or Electrical Engineering Technology preferred, or equivalent work experience.
• Minimum 3-5 years related experience servicing and troubleshooting CT and/or MRI systems. Preferred experience servicing: GE, Phillips, Siemens, Toshiba and Hitachi systems released within the last 7 years.
• Willingness to travel within 4 hours of home site, travel may also be required to cover other regions as needed. Candidate may be required to work irregular, flexible hours including weekends and/or late hours.
• Requires strong verbal and written skills.
• A valid driver’s license required.
• Must submit to a drug test.
• Candidate must be legally authorized to work in the United States without restriction.
• Must be able to maintain and keep up to date and organize reports such as site reports and internal service records.
• Must possess excellent customer service skills.
• Must be able to communicate frequently and effectively with customers to ensure problems/issues are 100% resolved with follow up contact.
• Must be able to work as a member of the local team to provide efficient service delivery to all accounts within assigned area.
• Must have a solid, stable work history
• Candidate must be able to meet the physical demands of the job. Jobs often require standing, walking, sitting, climbing, balancing, kneeling, stooping, crouching and crawling. It also requires lifting and moving test equipment and materials up to 50 lbs daily.
DESIRED CHARACTERISTICS:
• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner
• Mature, professional and courteous attitude
• Team player. Able to share expertise and knowledge with other team members. Adapts to the team and encourages team spirit.
• An aggressive “self starter” with the ability to perform duties without constant oversight
Working relationship with these departments:
VP of Operations, Regional Service/Sales Managers, Service Support Team and Logistics/Parts Team
Medical Imaging Solutions has an excellent benefit plan including:
• Salaried position commensurate with knowledge, experience and skills
• Excellent benefits package available – (Health, Dental, Vision, Life Insurance, 401k, LTD)
• 2 weeks paid vacation (1st year)
• Company car or car allowance provided
• Performance based bonus plans

To apply to this job, email your resume in PDF or Word format to jbates[at]medicalimaginggroup.com and include Job Code: FSE in the subject line. Thanks!


Electronics technician

Posted: 12/13/10   |   Department: Lab   |   Location: Woodstock, GA

Description:

Electronics technician/Engineer, preferably with MRI-CT module/component repair experience.

 

SUMMARY OF PURPOSE :

Provide corrective maintenance on all electronic equipment as required. Provide technical assistance to Field Service Engineers and other personnel in the organization. Provide Field support when needed for all supported equipment. Perform parts sourcing and engineering of service parts relating to Electronic Shop.

 

ESSENTIAL FUNCTIONS :

1.        Able to troubleshoot and repair to component level on all supported products.

2.        Understands the theory and operation of all supported products.

3.        Utilizes proper test equipment to perform job tasks and observe proper safety procedures.

4.        Makes recommendations and changes relating to procedural/operational procedures.

5.        Organizes and maintains assigned tools, test equipment and work areas.

6.        Performs on-site technical assistance as required.

7.        Completes special projects in a timely manner when assigned.

8.        Writes and maintains test procedures for repairable items.

9.        Interfaces with co-workers, other management, and other department heads on issues that concern or affect them.

10.    Performs other duties as assigned.

 

POSITION REQUIREMENTS :

1.        Associate degree in electronics or equivalent experience.

2.        Five or more years experience in troubleshooting and maintaining of supported electrical and mechanical equipment.

3.        Exceptional verbal and written communication skills.

4.        Willingness to take initiative and assume responsibility for all supported parts and equipment.

5.        Ability to work independently to solve complex problems related to the repair of all supported equipment.

6.        Knowledge and experience in the repair and maintenance of technical equipment.

7.        Ability to re-engineer and source obsolete parts.

8.        Capable of operating on test equipment related to the position.

9.        Familiar with machinery and materials related to supported equipment.

10.    Effective communication and interpersonal skills necessary to interact professionally and courteously with management and other personnel. 

11.    Must be able to communicate effectively by telephone, e-mail and in person with customers, co-workers and supervisors.

12.    Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

13.    Relies on experience and judgment to plan and accomplish goals.

14.    A certain degree of creativity and latitude is expected. 

 

PHYSICAL/MENTAL REQUIREMENTS :

1.        Maintains ability to bend, climb and lift loads in excess of fifty (50) pounds.

2.        Considerable sitting, driving and lifting.  

3.        May be required to push, carry and pack equipment for all procedures according to manufacturer’s guidelines.

4.        Starting and ending times of workdays will vary according to scheduling repair needs. 

5.        Exposure to weather, temperature extremes and traffic and road conditions may be encountered while driving from site to site.

To apply to this job, email your resume in PDF or Word format to job01[at]medicalimaginggroup.com and include Job Code: Electronics Technician in the subject line. Thanks!


Regional Account Manager

Posted: 07/09/09   |   Department: Sales   |   Location: Florida

Description:
Regional Account Manager's primary responsibility is to create, develop, and maintain long-term business relationships within the imaging business sector.
Additional duties include:

  • Responsible for creating, implementing, and executing a sales plan.
  • Generate and maintain a credible client base
  • Serve as the primary contact between client and MIS management team
  • Be able to personally conduct a professional interaction with clients at all times

To apply to this job, email your resume in PDF or Word format to job01[at]medicalimaginggroup.com and include Job Code: Florida-RAM in the subject line. Thanks!


FIELD SERVICE ENGINEER III

Posted: 09/03/13   |   Department: Engineering   |   Location: Extensive travel/relocation

Description:
FIELD SERVICE ENGINEER III to manage and monitor service performance and key performance indicators for diagnostic imaging equipment in hospitals and imaging centers to ensure proper response and resolution to service problems; Evaluate, modify, repair and improve imaging equipment used in heath-care delivery field including Computed Tomography (CT) and Magnetic Resonance Imaging (MRI) systems of various makes, models and manufacturers in accordance with regulatory standards; Schedule and perform required preventive and corrective maintenance, and factory modifications on installment equipment; Test platforms and electronic/electrical components for medical imaging equipment; Provide tech support to peers. Require: Bachelor�s degree in Electronics/Electrical Engineering or a closely related field with 5 years of progressively responsible experience in the job offered or as a Field Service Manager; Any suitable combination of education, training or experience is acceptable. Extensive travel/relocation on assignment to various unanticipated client sites within the US is required. Competitive salary offered. Send resume to: Arnold Bates, Medical Imaging Solutions Group, Inc., 229 Arnold Mill Road, Suite 100, Woodstock, GA 30188; Attn: Job AL.

To apply to this job, email your resume in PDF or Word format to aortiz[at]medicalimaginggroup.com and include Job Code: Job AL in the subject line. Thanks!